Mantra Southbank Melbourne 4 stars

Customer review rating (ALL Rating) 4.2/5 1,726 reviews

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Mantra Southbank Melbourne - Image 1
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31 City Road, 3006 SOUTHBANK, Australia

Description

Hotel extras

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

Our accommodation(s)

Hotel location

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

Telephone
Fax +61 3 9696 6778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,726 reviews

TripAdvisor Rating  4.0/5  2,711 reviews

well located

Customer review rating 4.0/5

Sergio P. Families - Confirmed reviews ALL

quite good stay every thing at our door step

Dear Sergio P., Thank you very much for your feedback on your most recent stay here at Mantra Southbank Melbourne, it's great to read that you had a great stay with us, and that our team were fantastic in all your interactions throughout. I cannot wait to share this with our fabulous Heartist (team members), and I am sure this will be delightful and encourage them to continue going above and beyond. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, William Ng Front Office Manager

Enjoyed family time

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Enjoy time with my in Melbourne

Dear AS, I am delighted you chose Mantra Southbank Melbourne for your recent family stay and that you enjoyed your time with us and liked Melbourne. We'd love to see you again and trust you will continue staying with us. Best Regards, Jens Corder, General Manager

Lovely 1 bed apartment

Customer review rating 5.0/5

James Families - Confirmed reviews ALL

Apartment was great, clean fabulous facilities and great location.

Dear James, I am thrilled you enjoyed your recent stay at Mantra Southbank and liked our apartments. I am pleased you liked the amenities and our handy location in the heart of Southbank. Thank you for staying with us, and we hope to see you again. Best Regards, Jens Corder, General Manager

Big room, good location

Customer review rating 3.5/5

George Families - Confirmed reviews ALL

Rooms could do with a upgrade, such as bathroom and carpet.

Dear George, Thank you for staying with us at Mantra Southbank Melbourne. I am pleased you liked the spaciousness of our apartment-style rooms and loved our location in the heart of Southbank. Thank you for the feedback; I will share it with the team. We hope to see you again and trust you will consider staying with us then. Best Regards, Jens Corder, General Manager

Customer review rating 2.5/5

N. Families - Confirmed reviews ALL

*On arrival our room had been allocated to someone else (as we had booked a 2 bed with a main bed and 2 single beds) > We were upgraded to another room which was great * When we arrived in the upgraded room, it was quite dirty, milk spills in fridge, marks on kitchen floor, marks on bench, all doors and windows very dirty covered in marks all over, bathrooms had mould, lots of dust on side tables in room, balcony had cracked tiles > I actually contacted our travel agent as to what we should do as i was shocked at how dirty it was, so i spoke to reception and showed them some of the photos, they said they would get someone to tidy a few areas that day and then the next day do a full clean, a guy came and scrubbed the mould off the tiles, they also offered us free parking foe the inconvenience * The next day we did some washing and the washing machine wouldnt drain, we didnt have any sheet to explain the washing machine to us and it wouldnt spin, so all our clothes were wet, the manager the next day came and took all our clothes to another room to dry them and i went with him, we had to go into a room that hadnt been cleaned and i thought to myself i really didnt need to see this i am meant to be on holidays, but it was the only option at that stage. The next day maintenace said it was working but it didnt work for us, he came and showed us how to do it. We then had some issues with the dryer so maintenance came again and the handle had to banged for it to work, be showed us how to do it Everyone was very friendly and helpful but we had something happening most days The next day we noticed the ensuite toilet was leaking onto the floor, we contacted reception again and they looked at it but it wasnt fixed that day or the next, we extended our stay as we had some family things on, and we didnt want to move hotels , we really enjoyed the location and the staff were lovely but the room really needs some things looked at and some mai tenance

Dear N., thank you for staying with us for an extended family stay. From the outset, I sincerely apologise for the shortfalls in maintenance and cleanliness. Despite all these issues, I am thankful you still have lovely words about my team members. Thank you for that, as it is helpful when also sharing the other points with my team members and implementing improvements. We dropped the ball with room assignment, cleanliness, and maintenance. I will follow up with an email; I hope you will respond, as we'd love to have you back with us again. Sincerely, Jens Corder, General Manager

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Other web-users rate our hotel

  • 842 reviews 9.2/10 Location
  • 1,266 reviews 6.3/10 Room
  • 1,003 reviews 8.7/10 Service
  • 21 reviews 1.4/10 WiFi
  • 500 reviews 4.6/10 Cleanliness
  • 252 reviews 7.3/10 Breakfast
  • 215 reviews 9.3/10 Pool
  • 186 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.