Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,851 reviews

Mantra PortSea Port Douglas - Image 1
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Mantra PortSea Port Douglas - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,851 reviews

TripAdvisor Rating  3.5/5  2,503 reviews

Beautiful hotel, great location!

TripAdvisor rating 5.0/5

MLHossell Families - TripAdvisor review

We stayed for 1 night on a Saturday whilst enjoying a weekend in Port Douglas. The hotel, grounds and pool area are beautiful. We had a 2 bedroom apartment, which was very spacious and clean. The swim up bar was great, happy hour is 4-5pm! Great location, a 20 minute walk into town, would definitely stay again!

Dear MLHossell, Thank you for your glowing review of your stay at Mantra Portsea. We really appreciate the 5-star rating and shout out through the TripAdvisor community. We are thrilled to read you had such a great stay and that you had a ball while in Port Douglas. We look forward to welcoming you again when you decide to return to the region in the future. Best Wishes, Paul Cahill General Manager

Well located

Customer review rating 4.5/5

Louise Couples - Confirmed reviews ALL

Nice quiet stay

Dear Louise M., We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Access to shower was quiet difficult and cleaning could use some improvement

Dear Steven, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Pool was the highlight

Customer review rating 3.0/5

T. Families - Confirmed reviews ALL

Our stay was ok, we loved the pools. Great for kids although it was mostly older ones there. The pool swim up bar was quite disappointing, the cocktails weren't great, probably needed another staff member at times and the small bar menu was average and they cook it all in a deep fryer right where you sit. The smell wasn't great even from across the pool. All the hallways are dripping with water. Mould in the rooms. I know it's the climate but still didn't make it feel clean. Loved the refillable glass water bottles available. Good location

Dear Rosewarne T., Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry that you were affected. Regarding our Lagoon Pool Bar, we are so sorry to hear that this didn't hit the mark for you. We normally receive great feedback about the service and the beverages created there. Unfortunately, we are limited in our offering available to guests as we physically do not the infrastructure available to prepare extensive meals. We think our offering is robust for a Pool environment however we recognise and acknowledge that it wasn't for you. Regarding you comment about the hallways dripping, this is caused by our region experiencing high dewpoints at night coupled with high humidity. As a result, this unfortunately causes increased condensation in some of our corridors. Unfortunately, we have no real way to remedy this until the season changes and humidity reduces. Part of living in a Wet Tropics environment. Our team is continually doing their best to reduce the impacts of this weather event to our valued guests like you. Glad you liked our Purezza water dispenser machine and is something small that we can do to help reduce our single use plastic waste footprint. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return again in the future. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Great pool

TripAdvisor rating 3.0/5

Teylah R TripAdvisor review

Our stay was ok, we loved the pools. Great for kids although it was mostly older ones there. The pool swim up bar was quite disappointing, the cocktails weren't great, probably needed another staff member at times and the small bar menu was average and they cook it all in a deep fryer right where you sit. The smell wasn't great even from across the pool. All the hallways are dripping with water. Mould in the rooms. I know it's the climate but still didn't make it feel clean. Loved the refillable glass water bottles available. Good location

Dear teylahr, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We really appreciate you sharing your further feedback through the TripAdvisor platform. As stated previously please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. Regarding our Lagoon Pool Bar, we are so sorry to hear that this didn't hit the mark for you. We normally receive great feedback about the service and the beverages created there. Unfortunately, we are limited in our offering available to guests as we physically do not the infrastructure available to prepare extensive meals. We think our offering is robust for a Pool environment however we recognise and acknowledge that it wasn't for you. Regarding you comment about the hallways dripping, this is caused by our region experiencing high dewpoints at night coupled with high humidity. As a result, this unfortunately causes increased condensation in some of our corridors. Unfortunately, we have no real way to remedy this until the season changes and humidity reduces. Part of living in a Wet Tropics environment. Our team is continually doing their best to reduce the impacts of this weather event to our valued guests like you. Glad you liked our Purezza water dispenser machine and is something small that we can do to help reduce our single use plastic waste footprint. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return again in the future. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

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Other web-users rate our hotel

  • 563 reviews 9.2/10 Location
  • 1,159 reviews 4.8/10 Room
  • 918 reviews 7.2/10 Service
  • 28 reviews 4.6/10 WiFi
  • 600 reviews 2.8/10 Cleanliness
  • 555 reviews 8.4/10 Pool
  • 469 reviews 3.6/10 Comfort
  • 443 reviews 4.9/10 Amenities

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