Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,621 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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Mantra Towers of Chevron Surfers Paradise - Image 3
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,621 reviews

TripAdvisor Rating  3.5/5  6,496 reviews

Very noisy

TripAdvisor rating 2.0/5

Paradise670554 TripAdvisor review

Noisiest place I’ve ever stayed. Woken up every night at 2am by hotel tractor towing large metal bins Beds uncomfortable and dated Car park random and no allocated parking Lounges in living area like concrete, extremely uncomfortable We had 3 bedroom and the third bedroom had no light , we had to relocate furniture and use lamp!

Dear Valued Guest, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Mantra Towers of Chevron. We're truly sorry to hear about the noise disruptions caused by our hotel tractor during the early hours of the morning. Your comfort is important to us, and we understand how disruptive this must have been to your rest. We will review our operations to minimize such disturbances in the future. We also apologize for any discomfort you experienced with the beds and lounges in your living area. Your feedback about the lack of allocated parking and the issues with the third bedroom's lighting is duly noted, and we will address these concerns with our team to prevent similar occurrences in the future. Please know that your feedback is invaluable to us as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great location

TripAdvisor rating 5.0/5

BenjaminK1639 TripAdvisor review

Staff were very friendly. Location great. Ocean view room was good, could do with a lick of paint, but it was clean. All 3 verandahs used by the family. Well equipped kitchen for our needs. Unit was a bit smaller than I expected but it was comfortable.

Dear Benjamin, Thank you for choosing to stay at Mantra Towers of Chevron and for taking the time to share your feedback. We're delighted to hear that you enjoyed our great location and that our staff provided friendly service throughout your stay. We appreciate your comments regarding the cleanliness of your ocean view room and the well-equipped kitchen. Your feedback about the need for a touch-up of paint is duly noted, and we will ensure to address this to maintain the quality of our accommodations. It's wonderful to know that your family made use of all three verandahs and found the unit comfortable despite its size. Your satisfaction is important to us, and we're pleased that we could meet your needs during your stay. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Wonderful apartment for a family

Customer review rating 3.5/5

Snez Families - Confirmed reviews ALL

Wonderful apartment however it wasn't as clean as I would have expencted

Dear Snezana, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our apartment suitable for your family's needs. However, we sincerely apologize for any lapse in cleanliness that you encountered during your stay. Your comments regarding the kitchen floor and ensuite shower not meeting your expectations are concerning, and we assure you that this does not reflect our usual standards of cleanliness. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that thorough cleaning protocols are consistently followed. We appreciate your understanding and the opportunity to improve. Should your travels bring you back to Surfers Paradise, we hope to have the pleasure of welcoming you again for a flawless experience. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Dissatisfied

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

After several stays with you, this will be our last. Dirty rooms, no face washers. The bathroom smelt. Rude unhelpful staff.

Dear Vikki, Thank you for taking the time to share your recent experience with us. We're genuinely sorry to hear that your stay did not meet your expectations and that you've decided not to return. Your feedback regarding the cleanliness of the rooms, the absence of face washers, and the unpleasant smell in the bathroom is deeply concerning. Additionally, we are dismayed to learn about your encounter with our staff, as providing exceptional service is a priority for us. To address these issues effectively, we kindly ask if you could provide us with more details about your stay. Any additional information you can provide will be invaluable as we conduct a thorough investigation and take appropriate measures to improve our performance. We apologize for the inconvenience caused and appreciate your assistance in helping us enhance the quality of our service. We value your loyalty and hope to have the opportunity to regain your trust in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Love the location and our overall experience with the accommodation. Have stayed at the towers quite a few times with my family.

Customer review rating 4.0/5

Bb Families - Confirmed reviews ALL

Enjoy the location and the convenience. Disappointing the indoor pool was closed for a few days but opened before we left so had the opportunity to use it. The outside pool can be a little fresh so the indoor pool was a greal alternative. Would definitely recommend staying at the towers, always feel safe there.

Dear SUZI D., Thank you for your continued loyalty and for sharing your recent experience at Mantra Towers of Chevron. We're delighted to hear that you enjoyed our convenient location and that your overall experience with us was positive. We apologize for any inconvenience caused by the temporary closure of the indoor pool, but we're glad to hear that it reopened before your departure and provided you with an alternative option for swimming. Your recommendation means a lot to us, and we're thrilled to know that you always feel safe during your stays with us. Regarding your suggestions, please note that we provide bath towels for use at the beach and pool. Additionally, we appreciate you mentioning Kane's helpfulness and warmth during your stay. We will pass along your kind words to him. We're excited to share that the indoor pool has been refurbished to enhance both service and guest safety, and we're pleased to confirm that it is now open for your enjoyment. Thank you once again for choosing Mantra Towers of Chevron. We look forward to welcoming you and your family back for many more memorable stays in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.