Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,141 reviews

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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,141 reviews

TripAdvisor Rating  4.0/5  3,240 reviews

Customer review rating 2.0/5

Thomas A. Business - Confirmed reviews ALL

We booked ocen View and we have a room at level 25 or level 26 (2566? 2503?)can't remember exactly the room number. That room is old and dirty and the second bedroom has no airconditing so no one can stay there in the afternoon because it was so hot inside the room. We told the receptionist about these issues and next dat they downgrade our ovean view to room711 where is better than previous room but smaller and no ocen view. Since they downgrade our ocean view to level 7 and we asked any refund on the difference when we left. But no refund at all. I thought this totally unfair to us as we paid ocean view but the apartment is not good at all for customers, you should accomadate a better room with ocen view to us on next day (this is what we paid for), However, you can provide a downgrade room to us without ocean view. Then there should be a price difference.

Well located

Customer review rating 4.5/5

Jan Families - Confirmed reviews ALL

Apartment was lovely gorgeous views

Dear Jan, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

If you don't mind a dirty place... go ahead

TripAdvisor rating 1.0/5

Meander24208159684 Families - TripAdvisor review

We went to the crown towers with a big group of us for a family holiday. We had 7 different rooms. When someone said it was a room lottery this was correct. 2 of the rooms were clean and up to spec. It's important to note they are all owned independently so you can't be sure what room you get. The rest were dirty and dated. Our room was 911. The rooms need a deep clean. The curtains were mouldy and ripped. The furniture damaged. The outdoor area needs a waterblast. There is dust piled up on lights, light switches, windows, walls etc and is just gross. The marks all over the walls added to the dirtiness (one looked like a food handprint). The aircon is piled with dust and looks like it hasn't been cleaned in a long time. We all ended up sick. The grout between the tiles are black (when are meant to be white) and felt slimy. Our oven didn't work correctly and plummeted smoke (which was the better of the lot because others simply didn't work). The fridge was full of ice and had food stains in that ice. The one point out of five is for the pool area which was good for the kids. The internet is terrible and constantly drops out. You can't get it pool side or in some rooms. The lobby looks abandoned as the businesses that once were there have gone bust plus it has a strange smell. When told on departure it was dirty we were told "oh we would have cleaned it if you asked" too late. Plus it required commercial deep cleaning not clean sheets and towels. We paid $55 for a porta cot which didn't have mattress in it so we had to use blankets to build our own mattress. I would not come back to stay nor would I recommend staying here. It's important to note if it was clean and dated this would have been ok but honestly it was the dirtiness that we couldn't handle.

Well located, great stay!

Customer review rating 4.5/5

Jen G. Families - Confirmed reviews ALL

We had a great stay with our 3 young children in a 2 bedroom 2 bathroom unit. It was very difficult to use the bbq area or for the children to play in the playground as this is not fenced off from the pools.

Dear Jen, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Not much we can do about the BBQ & kids play area. It would not look nice if we had fences everywhere. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Great location and stay. BBQ and playground not fenced off from pool

TripAdvisor rating 4.0/5

Jen G TripAdvisor review

We had a great stay with our 3 young children in a 2 bedroom 2 bathroom unit. Great location to the beach and tram line 50 metres away. It was very difficult to use the bbq area or for the children to play in the playground as this is not fenced off from the pools.

Dear Guest, Thank you for the feedback. We trust you enjoyed your stay with us. Kind regards

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Other web-users rate our hotel

  • 476 reviews 9.5/10 Location
  • 910 reviews 6.2/10 Room
  • 452 reviews 7.4/10 Service
  • 46 reviews 3.4/10 WiFi
  • 470 reviews 9.3/10 Pool
  • 383 reviews 3.3/10 Cleanliness
  • 276 reviews 3.6/10 Vibe
  • 29 reviews 3.2/10 Breakfast

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