Mantra on Queen Brisbane 4 stars

Customer review rating (ALL Rating) 3.7/5 599 reviews

Mantra on Queen Brisbane - Image 1
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Mantra on Queen Brisbane - Image 4
570 Queen Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Our central location right on the Brisbane River grants access into the exciting CBD

  • We offer a range of Hotel Rooms and fully self-contained One and Two Bedroom Apartments

  • Our hotel facilities include a 24 hour reception, WiFi, undercover parking, pool, spa, and gym

  • Host your next function with us, in our extensive conferencing and event facilities

  • Within walking distance of Brisbane's premier shopping and dining districts

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Joinable bed(s)

Hotel location

Mantra on Queen Brisbane

570 Queen Street
4000 BRISBANE
Australia

GPS:-27.462176, 153.030816

Telephone
Fax +61 7 3236 9637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Pool

There is no lifeguard on duty and parents/guardians are responsible for the safety of children and themselves. An adult must accompany any child under the age of 15 years.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  599 reviews

TripAdvisor Rating  3.5/5  1,428 reviews

Good location, comfortable

Customer review rating 3.5/5

Rosie Business - Confirmed reviews ALL

It was a Good stay however my team and I would have very much appreciated the ability to get a coffee downstairs and breakfast together.

Dear Rosie, Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your feedback on the status of the room and the implementation of a coffee station. We will make sure that we follow up on your mentioned concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leilani (Reception)

No bar or restaurant

Customer review rating 2.5/5

Tony F. Solo - Confirmed reviews ALL

Staff were great, very helpful and knowledgeable, however motel had no bar or restaurant, and I was charged for parking (which I wasn't made aware of on website).

Dear Anthony, Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry to hear about your feedback with carparking, we are in contact with our marketing team on trying to make the section with our carparking information more visible on the website. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe

Poor Response

Customer review rating 1.0/5

Stephen T. Business - Confirmed reviews ALL

There was an issue with the water in the hotel and the following morning it was cold and dirty. After having a cold shower in dirty water, on checkout, I asked if they could reduce the room rate due to the unsatisfactory experience. They advised someone would contact me to discuss. I am still waiting for that contact and don't expect any. Very disappointing considering I am Diamond with ALL.

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As per our email correspondences, we understand the frustration with the water issue and have been in contact with you on solving these issues raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloe

Noise

Customer review rating 2.0/5

David W. Couples - Confirmed reviews ALL

Our room had a washing machine right outside the door. The noise from this went on until 10.30pm both nights. We couldn't open the door onto the balcony. We reported this to reception but nothing was done.

Dear David W., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We are sorry to hear about the disturbance the washing machine caused you and the issues with your balcony and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William (Reception)

Disappointing

Customer review rating 1.5/5

David Business - Confirmed reviews ALL

Disappointing that there was no restaurant in the hotel, very inconvenient. Parking was also a problem searching for an empty spot allocated to hotel guests. Suggest you make 1 level parking for guests and the other levels for permanent residents.

Dear DAVID JACOB D., Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Violet (Reception)

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Other web-users rate our hotel

  • 278 reviews 7/10 Location
  • 430 reviews 5.6/10 Room
  • 299 reviews 7.7/10 Service
  • 10 reviews 5.2/10 WiFi
  • 193 reviews 4/10 Cleanliness
  • 148 reviews 4.7/10 Comfort
  • 95 reviews 2.9/10 Amenities
  • 92 reviews 2.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.