Live@ Mantra Terms and Conditions
RESERVATIONS Reservations can be made by emailing firstname.lastname@example.org or by calling +61 7 5665 4455 (1800 268 235 Toll Free Australia). Rates are based on arrival and departure dates requested If these dates change then the rates may also change. Rates are quoted in Australian dollars and on a per night per apartment basis and are based on continuous minimum night stay. Rates are valid for new bookings only and are not valid for conference or group business.
CONFIRMATIONS All bookings are held in good faith to the arrival and departure date listed in the reservation, at the rate specified. To confirm reservations current valid credit card details are required unless the company has credit set up with Mantra Group.
A cancellation fee of two night's accommodation will apply to any booking cancelled within 72 hours of check in time at the applicable best available rate. Any cancellation fee will automatically be charged to the credit card details provided for confirmation, or deducted from the reservation deposit. Any property may at their absolute discretion alter these terms and conditions for specific bookings, and advise in writing, the terms and conditions that will apply.
CHECKING IN Upon arrival, each guest will be required to sign a standard registration form, and accept the terms and conditions therein for his/her stay. Valid photo identification regardless of method of payment and preauthorisation of your credit card is required to check-in, If paying in cash, a room security bond will be required upon arrival. First weeks accommodation will be charged on arrival unless charge back has been authorised. For any 28 night stays or more a welcome grocery pack and digital photo frame will be given to the guest on their first day.
EARLY CHECK OUT As guests will be charged based on total consecutive length of stay the following rule can be applied for any early departures. For any stays that fall below the min 14 nights the rate should revert back to best available rate for any stayed nights. For 28 + night stays that fall under 28 nights but over 14 the applicable 14 nightly rate can be applied. If a guest departs prior to 28 nights the welcome grocery pack may be charged in addition to the applicable nightly rate.
EXTENDING STAYS If guest doesn't advise the correct length of stay at time of booking and or final stage check in (ie if they wish to stay for additional nights) then the rate will remain and reduced long stay rates will not be applicable. Package elements such as grocery pack will not apply.
PAYMENT First weeks accommodation will be charged on arrival unless charge back has been authorised. Future payments will the be made in advance either weekly or fortnightly by either cash/ credit card/ EFTPOS at reception desk unless otherwise stated by the property. The Mantra Group live@ properties reserve the right to charge the credit card presented to settle any outstanding payments in accordance with the agreement or if the premises are vacated prematurely. In the event that the guest has been booked by a third party agent that has access to credit an appropriately authorised charge back needs to have been supplied. In the event that the guest has been booked by a third party agent that will be paying for the accommodation ensure have credit card authorisation from agent clearly stating the charges. Payment can be made via cash, credit card or EFTPOS. The card holder must be present with the credit/debit card on arrival to make the payment. Please note that all amounts shown by the property on our confirmation and registration card are in Australian Dollars. Accepted credit cards are Visa, MasterCard, Diners and American Express.
A surcharge will apply to payments made by Visa, Mastercard, Diners, American Express and PayPal. The surcharge applied to these cards may vary and is displayed at the time payment for the booking is to be made. No surcharge will be applied to payment made using POLI internet banking.
SERVICES Rates are based on weekly housekeeping service (unless otherwise specified). The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival. Should during your stay, you require an additional housekeeping services outside the normal cycle, this can be arranged, charges will apply. An additional checkout clean will be charged if a guest room is reoccupied during the stay. The property will charge cleaning/ fumigation fee for negligence in keeping room clean or any instance of infestation is found in your apartment during your stay.
DESCRIPTIONS, PHOTOGRAPHS, MAPS AND 28 LOCAL SECRETS Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
COOKING The guest agrees to take utmost care during cooking to avoid excessive smoke, which may set off the fire alarm. Should the fire alarm be set off and the fire brigade attends the property the property reserves the right to charge the guest for this fee.