Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 955 reviews

Mantra on Northbourne Canberra - Image 1
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84 Northbourne Avenue, 2612 CANBERRA, Australia

Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

Room

Hotel

  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Telephone
Fax +61 2 6243 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen and Bar is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  955 reviews

TripAdvisor Rating  4.0/5  2,228 reviews

I have stayed t better for less.

Customer review rating 2.5/5

Tim Business - Confirmed reviews ALL

Contacted prior to arrival and asked what welcome drink I would prefer. I thought this was a nice touch. Upon arrival the staff member at reception was disinterested and not at all welcoming. I needed to prompt him to instruct me about car parking. Once I entered my room I found a nice cold beer and a plate with a slice of brownie on it. This was a nice welcome to the hotel. I stayed 2 nights and when I arrived back in my room the following afternoon, I found that the bed had been pulled up, not made up. The towels had been replaced but the ice bucket that had the beer and ice from my arrival was still sitting on the bench along with the dirty plate from the brownie. This was disappointing for a hotel that is charging a premium rate. There was tea and coffee making facilities but not even a biscuit or bottle of water supplied. I stay in many hotels in my line of work and I have had much better service from a $100/night hotel. I will select a different facility for my next stay in Canberra.

Dear Tim, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay. It's disheartening to hear that we fell short of meeting your expectations, especially after the thoughtful communication regarding your welcome drink preference. We regret that our reception staff did not provide the warm and welcoming service that we strive to deliver. Your feedback regarding the housekeeping standards is concerning and not reflective of the high standards we aim to uphold. Rest assured; we will address these issues with our team to ensure that such oversights are not repeated in the future. We understand your disappointment, and we are truly sorry that we did not meet your expectations during your visit. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve. Sincerely, Elan Koirala Front Office Manager

return visitor

Customer review rating 5.0/5

Katherine Couples - Confirmed reviews ALL

staff are friendly and informative, room is well appointed, handy location for the city and the National Folk Festival

Good Stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The Toilet in my room was continuously running.

Dear Glenn, Thank you for taking the time to share your feedback with us. We are pleased to hear that overall you enjoyed your stay with us. However, we sincerely apologize for the inconvenience caused by the issue with the toilet in your room. Your comfort is our top priority, and we regret any disruption this may have caused during your stay. Rest assured; we will address this matter promptly to ensure that it is resolved for future guests. We truly appreciate your positive rating despite this issue, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Sincerely, Elan Koirala Front Office Manager

Fantastic Staff & Clean Hotel - Kids Loved It

Customer review rating 5.0/5

J. K. Families - Confirmed reviews ALL

Thank you to the Mantra team for a fantastic stay. The room was clean. Staff were friendly and helpful. The Easter goodie pack for the kids were a great touch! We hope to stay there again in the future and wish you all the best.

Good stay

Customer review rating 4.0/5

Steve Business - Confirmed reviews ALL

Business trip, overnight stay, nice big room, tv was ok, good kitchen, wifi was slower than I'd like though.

Dear Steve, Thank you for choosing to stay with us during your business trip and for taking the time to share your feedback. We're delighted to hear that you enjoyed your overall experience with us, including our spacious room, amenities, and kitchen facilities. We apologize for any inconvenience you experienced with the speed of our Wi-Fi service. We understand the importance of reliable internet access, especially for business travelers, and we will certainly look into ways to improve the speed and efficiency of our Wi-Fi network. Thank you for your positive rating, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Sincerely, Elan Koirala Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 423 reviews 8.9/10 Location
  • 697 reviews 5.8/10 Room
  • 492 reviews 8.2/10 Service
  • 18 reviews 4.1/10 WiFi
  • 242 reviews 5.3/10 Cleanliness
  • 132 reviews 2.5/10 Vibe
  • 129 reviews 3.6/10 Amenities
  • 114 reviews 2.9/10 Food

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