Mantra MacArthur Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 616 reviews

Mantra MacArthur Canberra - Image 1
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Mantra MacArthur Canberra - Image 4
219 Northbourne Avenue, 2612 TURNER, Australia

Description

Hotel extras

  • Centrally located and offers the ideal base for your next stay in our nation's capital

  • Our stylish, newly refurbished rooms will suit all travellers, from business to leisure

  • Want to keep up with your fitness routine during your stay? Work out in our onsite gymnasium

  • Our hotel's conferencing facilities are perfect for your next function or event

  • We understand travel demands, which is why our reception is open 24 hours for convenience

Our accommodation(s)

Hotel location

Mantra MacArthur Canberra

219 Northbourne Avenue
2612 TURNER
Australia

GPS:-35.2609882, 149.1310808

Telephone
Fax +61 2 6112 9299

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

PODILATO RESTAURANT

TEMPORARILY CLOSED - Podilato, meaning bicycle in Greek, is also the name of the all-new restaurant and bar that is Mantra MacArthur Hotel's pride and joy. Podilato gives traditional Greek dishes a fresh take and serves them in a relaxed sharing ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  616 reviews

TripAdvisor Rating  4.0/5  892 reviews

Next to loud building site, no disclosure.

TripAdvisor rating 1.0/5

Eirinoula TripAdvisor review

Firstly, it is next to an active building site. No disclosure of this on booking, or subsequent communication. Woken early by machinery and work crew. We booked what they labelled as a 'suite'. It was nothing more than a standard room with a lounge chair thrown in. The space for the beds were so narrow, we would hit the wall. Very little space for hanging clothes, everything old and worn, and same for the pillowsThe bathroom had no vanity. Just a metal trolley with a few worn towels.Worst of all the sheets were stained. I went downstairs to the supposed coffee shop to buy some breakfast. Only buffet breakfast available for $28.00. So, not really a coffee shop, just a hotel dining room! We booked a second room which was meant to have twin beds, but this was not provided, until my son insisted. The attitude of the staff is one of total no care. On check out, she did not even lift her head. Told me to leave key cards on the desk. Very tardy hotel, with a tardy attitude.

Customer review rating 2.5/5

Jose A. Couples - Confirmed reviews ALL

Cleanliness was very poor had massive stains on carpet floor, shower was not very clean, walls very dusty. Very poor cleaning

Another Business Stay

Customer review rating 3.0/5

Daniel I. Business - Confirmed reviews ALL

Booked a suite and the room was a bit smaller than the one we had on our previous trip. Was Ok for us, never enough coat hangers supplied for a business trip, frigs tend to defrost and have pools of water in them, we were told it was an upgrade but definitely preferred the room I actually booked which appeared more spacious, never sure about whether the room will be serviced or not as this is dependent on booking price so if you want servicing check first. Don't expect hand towels because we were told that they did not have any. This was our third stay here this year. It all seems a bit hit and miss and for someone who is involved in training in a customer service centric industry I expect a bit more from them

Business stay due to central location

TripAdvisor rating 3.0/5

dannyi827 TripAdvisor review

Booked a suite and the room was a bit smaller than the one we had on our previous trip. Was Ok for us, never enough coat hangers supplied for a business trip, frigs tend to defrost and have pools of water in them, we were told it was an upgrade but definitely preferred the room I actually booked which appeared more spacious, never sure about whether the room will be serviced or not as this is dependent on booking price so if you want servicing check first. Don't expect hand towels because we were told that they did not have any. This was our third stay here this year. It all seems a bit hit and miss and for someone who is involved in training in a customer service centric industry I expect a bit more from them

Dear Danny, Thank you for staying at Mantra MacArthur Hotel. We are sorry to hear that you experienced couple of disappointments during your stay. We appreciate your comments and feedback, which will be considered to improve our guests' experience. Hopefully we can host you in the near future again. Kind Regards, Mantra MacArthur Hotel

Average experience.

Customer review rating 2.0/5

Terry C. Couples - Confirmed reviews ALL

Room ok but neede basic maintenance. Broken tap stork, no soap in shower, outside entry dirt with bits of gum stuck to tiles, damaged stone bollards.

Dear Terry, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra MacArthur Hotel

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Other web-users rate our hotel

  • 351 reviews 7.2/10 Location
  • 562 reviews 7/10 Room
  • 442 reviews 7.3/10 Service
  • 18 reviews 3.2/10 WiFi
  • 297 reviews 7/10 Cleanliness
  • 261 reviews 5.5/10 Comfort
  • 179 reviews 1.3/10 Food
  • 143 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.