Ala Moana Honolulu by Mantra

Customer review rating (ALL Rating) 4.3/5 7,376 reviews

Ala Moana Honolulu by Mantra - Image 1
Ala Moana Honolulu by Mantra - Image 2
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Ala Moana Honolulu by Mantra - Image 4
410 Atkinson Drive, 96814 HONOLULU, United States

Description

Hotel extras

  • Same day laundry/dry cleaning service

  • A short stroll to the Hawaii Convention Center

  • Offers 15,000 square feet of combined meeting space

  • Close to the nearby Pacific Ocean and Waikiki walk

  • Adjoins Ala Moana Center shopping mall

Our accommodation(s)

Hotel location

Ala Moana Honolulu by Mantra

410 Atkinson Drive
96814 HONOLULU
United States

GPS:21.2901918, -157.83968

Telephone
Fax +1 808-944-3974

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,376 reviews

TripAdvisor Rating  4.0/5  5,213 reviews

Disappointing at the best

TripAdvisor rating 2.0/5

Nath D TripAdvisor review

Upon checking into the hotel, we were given an upgrade, to a ADA room. Which we were grateful for, however upon arrival at the room we soon discovered that the bathroom was not suitable for us, as the shower was over the bath and the head was a maximum of 160cm. As I am almost 180cm this was an issue, also as a Veteran with leg, hip and back issues having to climb into and out of the bath just to shower would be a further issue. We went back to reception to enquire about the possibility of changing rooms to one more suitable, to be told that they were very busy and to come back later that day after 5pm and they would be able to assist us further. We did this and when returning to reception, the staff there were not helpful at all and we were made to feel that we were the problem. So returned to the room with no resolution. Later I requested further pillows to be bought to the room, and after 3 hours, still there were no pillows as requested, so I proceeded back to reception and asked in person. This appeared to have some type of traction and after dinner and returning to the room the pillows as requested were present. During our stay, the daily maid service was lacking at best. On several occasions we had to remake the bed, as the maid had simply pulled the blanket and cover sheet taught, leaving the under sheet all bunched in the middle of the bed and the bottom sheet untucked making for a near impossible sleep. On day 4 of our stay, we requested a sheet change. This was done however the sheets had holes in them. This made us fell that the standard of the hotel was not of the All Accor standard. Finally not on any day, did the maid service replenish the coffee making facilities. This is inexcusable as there was only 2 packets of sugar and 1 bag of coffee in the room when we commenced our stay. Finally as a gold All Accor member, we never received or were provided with our free drinks. all in all the standard of our stay was well below par and not one I would expect of the Accor brand. If we travel back to Honolulu we will not be staying at this hotel again, and I would not recommend it to other travellers to the area.

Great hotel

TripAdvisor rating 5.0/5

Stephen H TripAdvisor review

Great customer service and well appointed hotel. Close to Ala Moana shops and easy walk to Waikiki beaches. Large rooms with great view of ocean, marina and diamond head. Great facilities including gym and pool with plenty of restaurants and coffee shops.

Great Location to meet with Local Family

TripAdvisor rating 4.0/5

Rebudance TripAdvisor review

Perfect hotel to meet with local family in a great location. Next to Ala Moana Shopping Center and short walk to the Hawai'i Convention Center, this hotel is convenient to these locations.

Great in every way.

TripAdvisor rating 5.0/5

maryjanecarlisle TripAdvisor review

We had great service throughout the hotel. We ate at 3 of the restaurants and enjoyed every meal tremendously. Our room was well kept.

Great location!!!

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Everything is okay except shower and bath tub. It’s so disappointing that bath tab doesn’t drain well and shower doesn’t come out well. It’s one of the most important part of the stay to me....

Dear Maki A., Thank you for taking the time to tell us about your experience at the Ala Moana Honolulu by Mantra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 3,026 reviews 8.8/10 Location
  • 3,352 reviews 5.8/10 Room
  • 3,173 reviews 7.8/10 Service
  • 48 reviews 6.3/10 WiFi
  • 1,314 reviews 5.8/10 Cleanliness
  • 1,221 reviews 3.7/10 Comfort
  • 775 reviews 5.7/10 Value
  • 294 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.