Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,866 reviews

Mantra PortSea Port Douglas - Image 1
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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,866 reviews

TripAdvisor Rating  3.5/5  2,501 reviews

very good high quality resort

TripAdvisor rating 5.0/5

graham m TripAdvisor review

From the very first contact to the last when checking out we found that all the staff were great and very helpful. The resort was clean and of a high standard and looked good. The resort was well laid out with easy access to pools and other facilities. We would definitely stay there again if going to Port Douglas.

Dear F4757AKgrahamm, Thank you for sharing your feedback, and we are delighted to read that you had such an enjoyable stay with us and that it ticked all the boxes for you. We look forward to welcoming you back again when you return to Port Douglas. Best Wishes, Paul Cahill General Manager

Great helpful staff

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Relaxing experience

Dear John M., We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Served its purpose, good location, room disappointing

Customer review rating 3.5/5

Tara F. Families - Confirmed reviews ALL

The accommodation needs an overhaul. Mould in various areas of the apartment; bedroom drawers, bathroom. Charges to hire safe and no daily replacement of towels not great. Satisfactory breakfast. Pleasant, helpful staff and good location.

Dear Tara, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned. Thank you for highlighting this and I am sincerely sorry you were affected. Rest assured this is not the norm. Regarding the Safe, we do not charge anything for our valued guests to use the in room safe however we do place upon your room account a refundable deposit for the key to protect against guests losing the safe key. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Should you allow us an opportunity to make amends rest assured we will do all we can to look after you should you decide to return again. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Perfect holiday

Customer review rating 3.5/5

Sonia P. Families - Confirmed reviews ALL

We really enjoyed our experience at the port sea in port Douglas. Breakfast was delicious and well organised. Spending time in the pool and having a cocktail by the bar was a very special experience. The only thing is, we would have the loved the room to be clean on a daily basis.

Dear SONIA P., We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Was fit for purpose but the room was a bit basic. Breakfast was ok but not fantastic. No hot selection.

TripAdvisor rating 3.0/5

TKHopscotch Families - TripAdvisor review

The apartment we stayed in felt a bit tired and uninviting and the patio doors looked a bit dirty. The patio furniture was wooden and well worn. The bathroom did not feel clean. The bedroom drawers in the wardrobe had mould spots on them so I did not feel comfortable putting my clothes in them or the wardrobe. Charging for the use of the safe seemed a bit extortionate. The staff were all pleasant and helpful. Good location.

Dear TKHopscotch, Thank you for sharing your feedback about your recent stay at Mantra Portsea Hotel. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. I have since shared your feedback with my Executive Team to immediately investigate the deficiencies you mentioned and thank you for highlighting this. Rest assured this is not the norm and we sincerely apologise that this affected your stay with us. I have also shared your comments regarding Breakfast with our F&B Team and appreciate your view point. We believe that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. Feedback like yours is important to grow our product further, so thank you. I can confirm that we do not charge anything for our valued guests using the In Room Safe. As it is a keyed safe, we place upon the room account a refundable deposit to ensure guests return the key upon departure, but we do not charge anything for its actual use. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

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Other web-users rate our hotel

  • 566 reviews 9.2/10 Location
  • 1,166 reviews 4.8/10 Room
  • 923 reviews 7.2/10 Service
  • 28 reviews 4.6/10 WiFi
  • 602 reviews 2.8/10 Cleanliness
  • 562 reviews 8.3/10 Pool
  • 476 reviews 3.6/10 Comfort
  • 445 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.