Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 488 reviews

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Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Room

Hotel Room

  • 2 persons
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  488 reviews

TripAdvisor Rating  4.0/5  773 reviews

Great location

Customer review rating 3.0/5

Teresa Families - Confirmed reviews ALL

Received a phone call from reception on the second day to say that l hadn’t finalised payment. I told them that l had and bank statement show that. They told me that they would call me back but no one did. We asked for 4 towels as we only received two and instead of 4, we were only given 2. Room wasn’t cleaned but friends room was cleaned.

Dear Teresa S., Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mantra Heritage Team

Very comfortable

Customer review rating 4.0/5

Chloe Families - Confirmed reviews ALL

Great location. Great layout and size. Very clean. Just needed more cooking utensils as there was barely any.

Dear Chloe C., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage Team

Good stay

Customer review rating 4.0/5

Martin S. Couples - Confirmed reviews ALL

Good property, location and amenities. Terrific staff Booking process was a bit cumbersome and confusing

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage

Close to everything, great stay

Customer review rating 5.0/5

Rebecca S. Families - Confirmed reviews ALL

Central location, clean, friendly staff, lovely pool. Good size room.

Dear Rebecca Colline S., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage Team

Great family stay

Customer review rating 5.0/5

Marni C. Families - Confirmed reviews ALL

We had wonderful customer service in the lead up to our stay, from helping me select the correct room type for our family prior to making our reservation online, then calling to check the best bed configuration for us and our preferred check in time. We had a short stay for a wedding and used busy bee's baby sitting services locally and had a sitter come to our room. The best part was discovering we had a spa on our balcony once we arrived!

Dear MARNI C., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage Team

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Other web-users rate our hotel

  • 278 reviews 9.8/10 Location
  • 377 reviews 5.2/10 Room
  • 228 reviews 8/10 Service
  • 30 reviews 2.6/10 WiFi
  • 166 reviews 5.4/10 Comfort
  • 155 reviews 2.6/10 Cleanliness
  • 144 reviews 7.6/10 Pool
  • 143 reviews 4.2/10 Amenities

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