Mantra French Quarter Noosa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,593 reviews

Mantra French Quarter Noosa - Image 1
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Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

Description

Hotel extras

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

Our accommodation(s)

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Hotel location

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

GPS:-26.38803, 153.09237

Telephone
Fax +61 7 5474 8122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,593 reviews

TripAdvisor Rating  4.0/5  2,602 reviews

Very unhappy

Customer review rating 0.5/5

Rebecca Families - Confirmed reviews ALL

Rooms were not well cleaned. Cut toenails still in bathroom upon arrival. Grotty crockery and utensils along with cookware. The kitchen was riddled with ants. Despite maintenance coming to fix, they were still there, everywhere. The phone was not connected therefore calling reception required to use your mobile to get through. There was blood on the sheets upon arrival, resulting in the need to replace the sheets for my children after 9pm at night. There was mould on the ceiling, which is an absolute health hazard. The attached garden/courtyard onto the pool was locked at night stopping me from leaving via my back entrance. This is a firehazard. In the morning, despite the pool being open from 7am i was still locked in my yard until well after 9am. When i asked the pool maintenance man to open it, he was passive aggressive and drew out his work so as not to unlock the gate. Upon leaving, the reception were advised of a short overstay post 10am departure. Upon returning to the room, after telling reception AND the cleaners who were busting to get in the room, returned to find all my belongings taken from the room. Upon questioning the cleaners claim to have thought had left, despite having clearly told them and also having left multiple bags on the kitchen bench, eyewear and so on. When confronted on this, they, after some conjecture, returned a few bags. Some items were missing including unopened bottle of wine and milk. I had to demand their production. Furthermore, other foodstuffs were thrown out and NOT returned despite us asking for them. It was a disgraceful interaction. Upon returning to the reception, only to find one of the cleaners updating the reception staff. Spoke to reception - the girl could not have been less interested AT ALL. Clearly a backpacker. She at first, claimed not to have even seen us appear at reception earlier to notify of our delayed departure. Furthermore, she was non apologetic for the cleaner's conduct, which was theft. Also, more accusatory stating that the "owners" of the property were coming, and they needed to clean the room. As we said to her, we couldn't care less if the owners were coming or not. We were paying top dollar for a very poor experience. after having spent between $30k - $40k at Mantra Frech quarter over the past five visits. It is a disgrace the way we were treated, and the only redeeming feature was the pool and the location on Hastings Street. If the Mantra is going to "manage" this property, it should insist the owners maintain each property to a high standard when people are paying top dollar to stay there. THe showers are rusty, mouldy and absolutely unhygenic. My family and I will never be returning to ANY Mantra after this experience.

Dear Natalie, I am sincerely sorry for this experience. This is simply unacceptable and not the standard we pride ourselves on and I am really sorry that you had this experience. Natalie I would love for you to return to experience French Quarter in a much more positive way, I would like to offer you a return x2 night stay in a 2-bedroom deluxe apartment. Please email me back ad… if you would like me to send a voucher across for this and I will personally take care of this booking to ensure you have the most positive experience possible. I will be using this with the team as a valuable training tool to ensure that they learn and be better as this is just not the standard we are looking for. Kind Regards Adam Mckenzie Rooms Division Manager

great resort and pool

Customer review rating 5.0/5

Cliv S. Families - Confirmed reviews ALL

10 days enjoyed every day

Dear Clive, Thank you for staying with us at Mantra French Quarter. We look forward to seeing you again next time. Kind Regards Adam Mckenzie Rooms Division Manager

Not Good

TripAdvisor rating 1.0/5

R B TripAdvisor review

Rooms were not well cleaned. Cut toenails still in bathroom upon arrival. Grotty crockery and utensils along with cookware. The kitchen was riddled with ants. Despite maintenance coming to fix, they were still there, everywhere. The phone was not connected therefore calling reception required to use your mobile to get through. There was blood on the sheets upon arrival, resulting in the need to replace the sheets for my children after 9pm at night. There was mould on the ceiling, which is an absolute health hazard. The attached garden/courtyard onto the pool was locked at night, false imprisonment at best and a fire hazard being the worst. In the morning, despite the pool being open from 7am I was still locked in my yard until well after 9am. When asking the pool maintenance man to open it, he was passive aggressive and drew out his work so as not to unlock the gate. Upon leaving, the reception were advised of a short overstay post 10am departure. Upon returning to the room, after telling reception AND the cleaners who were busting to get in the room, we returned to find all my belongings taken from the room. Upon questioning the cleaners whom claimed to have thought had left, despite having clearly told them and also having left multiple bags on the kitchen bench, eyewear and so on. When confronted on this, they, after some conjecture, returned a few bags. Some items were missing including unopened bottle of wine and milk I had to demand their production. Furthermore, other foodstuffs were thrown out and NOT returned despite us asking for them and some other opened but sealed food from the fridge. It was a disgraceful interaction. Upon returning to the reception, only to find one of the cleaners updating the reception staff. Spoke to reception - the girl could not have been less interested AT ALL. Clearly a backpacker. She at first, claimed not to have even seen us appear at reception earlier to notify of our delayed departure. Furthermore, she was non apologetic for the cleaner's conduct, which was theft. Also, more accusatory stating that the "owners" of the property were coming, and they needed to clean the room. As we said to her, we couldn't care less if the owners were coming or not. We were paying top dollar for a very poor experience. After having spent between $30k - $40k at Mantra Frech quarter over the past five visits. It is a disgrace the way we were treated, and the only redeeming feature is and was the pool and the location on Hastings Street. If the Mantra is going to "manage" this property, it should insist the owners maintain each property to a high standard when people are paying top dollar to stay there. The showers are rusty, mouldy and absolutely unhygienic. My family and I will never be returning to ANY Mantra after this experience. .....oh yeah and then there was the nescafe.

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A very helpful assistant manager showed us a couple of apartments and made us feel at home. The pool was great and the location as well

Dear Muwafak, Thank you for the lovely feedback. We are thrilled you enjoyed your stay with us. Kind Regards, Adam Mckenzie Rooms Division Manager

Customer review rating 4.5/5

Doreen S. Families - Confirmed reviews ALL

We were very happy with staff - could not be better from the Reception and rooms. We had 3 apartments. I wasn't the cook so nothing to worry about there. BBQ in one there was cord to put on - so bought another. I didn't have a dishwasher and the fridge was OFF. temperature useless and was very rusty. We appreciated that we were able to change towells and you gave us beach towels to save from bringing from home. I will come again and my eldest son has already booked in. Loved the spa bath in my apartment (Doreen S.)

Dear Doreen, Thank you for your review and valued feedback. We look forward to seeing you again next time. Kind Regards Adam Mckenzie Rooms Division Manager

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Other web-users rate our hotel

  • 831 reviews 9.8/10 Location
  • 1,044 reviews 4.9/10 Room
  • 589 reviews 8.3/10 Service
  • 9 reviews 6.3/10 WiFi
  • 397 reviews 9/10 Pool
  • 384 reviews 2.8/10 Cleanliness
  • 337 reviews 3.7/10 Comfort
  • 306 reviews 5.4/10 Amenities

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