Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,608 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,608 reviews

TripAdvisor Rating  3.5/5  6,496 reviews

Great experience all round.

Customer review rating 4.5/5

Nadia Families - Confirmed reviews ALL

Service was friendly and accommodating. Room was lovely and location is perfect!

Dear Nadia, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager

Amazing highly recommended

Customer review rating 5.0/5

Abir Families - Confirmed reviews ALL

Loved the ocean view

Dear Abir E., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager

Great stay and location

Customer review rating 4.0/5

Darren Friends - Confirmed reviews ALL

Great stay and well located. The only downside was when travelling with a group and being split between towers it was a challenge to meet up. No welcome drink was a pity but I couldn't see a bat so didn't enquire. Facilities were great and all the staff were exceptional.

Dear Darren V., We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear you did not receive your Gold Member amenities at the check-in. We usually leave them inside the room and I will investigate further of what happened. I hope it did not affect your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager

Customer review rating 3.0/5

Suzanne M. Families - Confirmed reviews ALL

The unit was not equipped with the necessities garbage bags, one extra toilet paper, no washing up detg or cloths washing powder, tv not connected to local tv, no washers. The cutlery was not full three knives no head on vacuum cleaner.

Dear Suzanne, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At reception we provide all those amenities such as dishwashing powder, laundry liquid, toilet paper, all complimentary for our guests. I am sorry the amount of amenities set in the room affected your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager

Not up to expectations

Customer review rating 1.0/5

James Families - Confirmed reviews ALL

Man checking us in (I believe the assistant manager) was rude and dismissive. Elevators and lobby had a terrible smell present. Room was musky and poorly laid out. Asked about using the cinema, it was out dated (who has DVDs with them on holidays) and expensive. Lagoon pool was freezing, needs heating. We have been here several times, but this will likely be the last, frankly there are better places more competitively priced.

Dear JAMES, Thank you for sharing your recent experience at Mantra Towers of Chevron. We sincerely apologize for falling short of your expectations and for any inconvenience caused during your stay. We are deeply disappointed to learn about your encounter with our staff during check-in. Please be assured that this is not reflective of the level of service we strive to provide, and we will address this matter with the team to ensure that all our guests receive the warm and respectful welcome they deserve. We regret any discomfort you experienced due to the unpleasant smell in the elevators, lobby, and your room. We take cleanliness and maintenance seriously, and we will investigate these issues promptly to address any underlying concerns. Regarding your feedback on the cinema facility, we apologize if it did not meet your expectations. We will review the amenities offered to ensure they align with the preferences and needs of our guests. Furthermore, we apologize for the temperature of the lagoon pool not meeting your expectations. Your feedback regarding heating will be taken into consideration as we continue to enhance our facilities for the comfort of our guests. We appreciate your loyalty as a returning guest, and we are saddened to hear that this experience may deter you from returning. Please know that we value your feedback and take it seriously as we strive to improve our services and facilities. Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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Other web-users rate our hotel

  • 979 reviews 8.9/10 Location
  • 1,401 reviews 5.2/10 Room
  • 602 reviews 6.9/10 Service
  • 50 reviews 4.9/10 WiFi
  • 610 reviews 2.5/10 Cleanliness
  • 516 reviews 4.1/10 Comfort
  • 74 reviews 3.2/10 Wellness Area
  • 11 reviews 3.6/10 Breakfast

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