Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,146 reviews

Mantra Crown Towers Surfers Paradise - Image 1
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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,146 reviews

TripAdvisor Rating  4.0/5  3,240 reviews

If you don't mind a dirty place... go ahead

TripAdvisor rating 1.0/5

Meander24208159684 Families - TripAdvisor review

We went to the crown towers with a big group of us for a family holiday. We had 7 different rooms. When someone said it was a room lottery this was correct. 2 of the rooms were clean and up to spec. It's important to note they are all owned independently so you can't be sure what room you get. The rest were dirty and dated. Our room was 911. The rooms need a deep clean. The curtains were mouldy and ripped. The furniture damaged. The outdoor area needs a waterblast. There is dust piled up on lights, light switches, windows, walls etc and is just gross. The marks all over the walls added to the dirtiness (one looked like a food handprint). The aircon is piled with dust and looks like it hasn't been cleaned in a long time. We all ended up sick. The grout between the tiles are black (when are meant to be white) and felt slimy. Our oven didn't work correctly and plummeted smoke (which was the better of the lot because others simply didn't work). The fridge was full of ice and had food stains in that ice. The one point out of five is for the pool area which was good for the kids. The internet is terrible and constantly drops out. You can't get it pool side or in some rooms. The lobby looks abandoned as the businesses that once were there have gone bust plus it has a strange smell. When told on departure it was dirty we were told "oh we would have cleaned it if you asked" too late. Plus it required commercial deep cleaning not clean sheets and towels. We paid $55 for a porta cot which didn't have mattress in it so we had to use blankets to build our own mattress. I would not come back to stay nor would I recommend staying here. It's important to note if it was clean and dated this would have been ok but honestly it was the dirtiness that we couldn't handle.

Great location and stay. BBQ and playground not fenced off from pool

TripAdvisor rating 4.0/5

Jen G TripAdvisor review

We had a great stay with our 3 young children in a 2 bedroom 2 bathroom unit. Great location to the beach and tram line 50 metres away. It was very difficult to use the bbq area or for the children to play in the playground as this is not fenced off from the pools.

Dear Guest, Thank you for the feedback. We trust you enjoyed your stay with us. Kind regards

Great location, but lots of room for improvement

Customer review rating 3.5/5

Belle Families - Confirmed reviews ALL

I had to ring and ask for towels as there were not towels in the bathroom. There was no soap or shampoo in the bathroom. Could use a good clean, especially the fans.

Need renovation and overpriced.

Customer review rating 0.5/5

Sydney M. Families - Confirmed reviews ALL

We booked a two-bedroom ocean view apartment and were very disappointed with the first unit we were given. The carpet was all ripped in the living room the furniture was very old and broken and the toilet in the ensuite had a broken lid. I asked the reception for a better room, and they were accommodating however the room was only marginally better. The second bedroom only had a ceiling fan, and you couldn't open the windows, so it was literally an oven!!! My son ended up sleeping in the lounge room for the 5-night stay. Again, the front desk team were apologetic, but these apartments should not be made available to book without giving the customer prior warning. before you book make sure you get a room on the lower level and that it is renovated.

Great Location

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

The location was fantastic. Negative was that the apartment was not serviced during our 7 night stay and 2 rolls of toilet paper is not enough for a family of 5 for a week!

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Other web-users rate our hotel

  • 476 reviews 9.5/10 Location
  • 910 reviews 6.2/10 Room
  • 452 reviews 7.4/10 Service
  • 46 reviews 3.4/10 WiFi
  • 470 reviews 9.3/10 Pool
  • 383 reviews 3.3/10 Cleanliness
  • 276 reviews 3.6/10 Vibe
  • 29 reviews 3.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.