Mantra Midtown Brisbane 4 stars

Customer review rating (ALL Rating) 4.4/5 914 reviews

Mantra Midtown Brisbane - Image 1
Mantra Midtown Brisbane - Image 2
Mantra Midtown Brisbane - Image 3
Mantra Midtown Brisbane - Image 4
127 Charlotte Street, 4000 BRISBANE, Australia

Description

Hotel extras

  • Within walking distance to Queen Street Mall, Riverstage and The Brisbane Botanic Gardens

  • Enjoy a fully equipped gym, outdoor pool and barbeque area along with an invigorating sauna

  • Close to Brisbane's finest restaurants including the dining precinct at Eagle Street Pier

  • Secure undercover parking offered at a daily rate conveniently located onsite

Our accommodation(s)

Studio

Studio Room

  • 2 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Midtown Brisbane

127 Charlotte Street
4000 BRISBANE
Australia

GPS:-27.470804, 153.027722

Telephone
Fax +61 7 3177 1012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

There's nothing like letting off a little steam in the sauna, or cooling off in the outdoor lap pool. Located on level 5 and open from 7am until 9pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  914 reviews

TripAdvisor Rating  4.0/5  1,960 reviews

Certificate of excellence 2023

Good location friendly staff

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

Room was a bit small but suited my requirements, happily stay again.

Dear Chris, Thank you for taking the time to leave us a review, It is great to hear that our rooms suited your requirements. We hope to see you again in the future. Kind Regards, Lexie.

Great location

Customer review rating 4.5/5

Matt Friends - Confirmed reviews ALL

The room was cosy and well decorated. There was plenty of tea and coffee available. The beds were extremely comfortable and provided a great sleep. Shower had good pressure and the bathroom was a good size for multiple adults to utilise. Within walking distance of Queen St and Riverstage so it was easy to get around too. Only downside was that the dishes had been left dirty in the dishwasher prior to our arrival.

Dear Matt, Thank you for your amazing review! I am truly pleased to see that you enjoyed our complimentary tea and coffee, and you found our beds comfortable, and showers provided amazing pressure. We are so sorry to hear that there were dishes left in your washer, this is not up to our standards and I am truly sorry about this. Kind Regards, Lexie.

Horrible stay that required me to check out

Customer review rating 0.5/5

Taline Business - Confirmed reviews ALL

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Horrible experience

TripAdvisor rating 1.0/5

lilrockalita TripAdvisor review

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Great location, gorgeous rooms

Customer review rating 4.0/5

A B. Families - Confirmed reviews ALL

We had a fantastic 2 night stay in a 2 bedroom apartment

Dear Angela, Thank you for your review. I am so happy to hear that you enjoyed your two nights stay with us. However, i am very sorry to see that you had troubles with the dryer and a smell, i will make sure these are fixed in a timely manner. We hope to see you again soon. Kind Regards, Lexie.

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Other web-users rate our hotel

  • 354 reviews 9.7/10 Location
  • 486 reviews 6.5/10 Room
  • 404 reviews 9.1/10 Service
  • 36 reviews 4/10 WiFi
  • 234 reviews 5/10 Cleanliness
  • 173 reviews 5.2/10 Comfort
  • 132 reviews 4.7/10 Amenities
  • 48 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.