Mantra on the Esplanade Darwin 3 stars

Customer review rating (ALL Rating) 3.8/5 1,313 reviews

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88 The Esplanade, 800 DARWIN, Australia

Description

Hotel extras

  • Mix of hotel and apartment style rooms

  • Outdoor pool, close to the city

  • In-room wireless internet access

  • All major attractions pick up from hotel

  • Close to the Darwin Convention Centre

Our accommodation(s)

Hotel location

Mantra on the Esplanade Darwin

88 The Esplanade
800 DARWIN
Australia

GPS:-12.463172, 130.838528

Telephone
Fax +61 8 8943 4388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Make the most of the warm Darwin weather during your stay and soak up the tropical heat poolside at our refreshing outdoor pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,313 reviews

TripAdvisor Rating  4.0/5  2,475 reviews

Very disappointed.

TripAdvisor rating 1.0/5

Guide11185344094 Couples - TripAdvisor review

This is not really a hotel… it’s just a very basic room to rent, no restaurant, no breakfast, no safe in the rooms, noisy air/con, building site at the front lobby, a very very disappointing introduction to our first night in Darwin,although the booking was pre paid they still took a security deposit, for what I don’t know…. there is nothing further to purchase!!!

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

As per instructions, this is to be kept for ACCOR to read only. Firstly, I cannot fault the service. Your team is fabulous, these comments are for management and Accor management to see and hopefully fix this issue! I have been staying at mantra Esplanade for 6 months now when visiting my partner in Datein as my preferred hotel. However, after the prices on offer and looking at what I got I have to reconsider sadly and the better cheaper option is Mantra Panamas or alternative non-accor hotels. Rooms are in serious need of updating, shower tiles and silicone in bathroom dirty and needing replacing or serious cleaning from lime/ calcium build up and at times, mould. TVs are another issue, why don't you have smart TVs? Not one in the apartment was able to do at minimum screen cast, you offer no in house movies etc. this is another area lacking., I did mention in my last review in December And the final cherry on top was the new cashless payment only! This I am definitely not happy with, I prefer to use cash and requested it as payment upon arrival yet, you debited my card AND charged a surcharge. When I arrived I was advised you have now become cashless.... That is fine but you CANNOT legally charge a surcharge to a person if YOU do not accept cash!!!! It is against the law, as per UCCC regulations. If you're going to make all ACCOR hotels cashless {which is a bad idea and I know of several people now booking alternative hotels because of this - very wealthy people) perhaps management should look ino this as I'm sorry, I am making a formal complaint. You cannot charge a surcharge if you do not accept cash! So yeah, I won't be visiting mantra esoelande, or probably any Accor hotels any longer should this main issue be rectified, and I'm sure many other people who have been using Accor may click onto this....

Dump

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Old facilities and the place was a construction site

Dirty rooms x 2, terrible service, rude manager, no restaurant and not told

Customer review rating 1.5/5

Liz Solo - Confirmed reviews ALL

I arrived in the middle of the night and as I entered my room all I could smell was mould and mildew. The morning I awoke and could not see out of the filthy window. The shower was mouldy and even the little bin in the bathroom couldn’t be opened as it is so old. I requested a room change. Upon arriving in the second room, again I could barely see out of the sliding door due to mould and moss. I had to ask for a cleaner to one and clean it which was half done. There were no other rooms. When I spoke to the manager he was extremely rude. I was not told there was no restaurant, I couldn’t even get a coffee. There was maintenance retailing being done which was terribly noisy but again ias not told until the second day I was there. After travelling from the Gold Coast to stay there, I was very disappointed and will not recommend to anyone.

Undisclosed construction

Customer review rating 0.5/5

Christine Families - Confirmed reviews ALL

I booked online and when I got there was dismayed to find loud and intrusive construction work in progress with workers in a crane right up against guest windows. There was nothing on the website about this and no discount. The hotel did hear my concerns and relocate me to the Mantra Pandamus which was fabulous— but it was dishonest on the management side not to disclose the construction problems.

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Other web-users rate our hotel

  • 493 reviews 9.4/10 Location
  • 836 reviews 5.6/10 Room
  • 547 reviews 6.4/10 Service
  • 29 reviews 0.7/10 WiFi
  • 352 reviews 4.7/10 Comfort
  • 300 reviews 4.5/10 Cleanliness
  • 188 reviews 3.6/10 Amenities
  • 179 reviews 1.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.